Privacy should feel clear.

1. Information we collect

VHAVU is operated by Being Creative Solutions, LLC (“VHAVU,” “we,” “us,” or “our”). Depending on the features you choose to use, VHAVU may collect or process:

• Account information: name, email address, profile photo, account identifiers, authentication and account status.
• Family information: family membership, relationship labels, roles, invitations, sharing settings, and family preferences.
• Location information: approximate or precise location, including background location when you explicitly enable continuous family location sharing or place alerts.
• Device and app information: device type, operating system, push-notification token, app version, and technical information needed for reliability, security, and notifications.
• Communications: messages and related metadata you send through family chat, plus call session information needed to connect voice or video calls.
• Media you choose to provide: profile images, photos or videos shared in chat, camera/video input during calls, and QR-code camera access while a scanner is open.
• Safety and activity information: SOS events, place events, trip information, recent motion/activity status inferred from location movement, and related timestamps.
• Camera connection information: if Camera & Smart Home integrations become available, provider, device, sharing and connection details you choose to provide.
• Subscription and purchase information: plan status and purchase identifiers. Payment-card details are handled by Apple, Google Play, or other authorized payment providers and are not stored by VHAVU.
• Assistant information: prompts and relevant family context you choose to use with VHAVU assistant features.

2. How we use information

• create and maintain your account and private family space;
• show shared family locations and keep location sharing working in the background when enabled;
• provide place alerts, safety events, trips, maps, chats, calls, notifications, and supported camera connections;
• process subscriptions and determine feature access;
• provide assistant features when requested;
• detect abuse, troubleshoot problems, protect accounts, and improve reliability.

3. Location data and foreground services

Location sharing is optional. VHAVU requests foreground location only when needed for location-based features. If you choose continuous family location sharing or place alerts, VHAVU may request background location and use an Android foreground location service so your selected family can receive updated location while VHAVU is not open. Android displays a persistent notification while that foreground service is active. You can turn location sharing off at any time in VHAVU or revoke location permission in device settings.

4. How information is shared

VHAVU does not sell personal information. Information is shared only as needed to provide the service, at your direction, for security or legal reasons, or with service providers acting on our behalf.

• Your family: information such as location, status, messages, and other family content is shared according to the family and member settings you choose.
• Infrastructure and authentication providers: including Supabase for account, database, storage, and backend services.
• Mapping and notification providers: including Google services, Firebase Cloud Messaging, Apple notification services, and Expo services where applicable.
• Voice/video providers: including LiveKit and related real-time communication infrastructure for calls you initiate or answer.
• App-store and payment providers: Apple and Google Play for app distribution, subscriptions, and purchases.
• AI service providers: when you intentionally use VHAVU assistant features, relevant prompt/context data may be sent to a processing provider solely to generate the requested response.
• Camera providers: when supported integrations are available and you choose to connect one, information may be exchanged as needed to provide that connection.

5. Camera, microphone, photos, and local network access

VHAVU requests camera, microphone, photo-library, or local-network access only for features that need them, such as profile photos, chat media, QR scanning, private voice/video calls, or supported local camera access. Permission can be denied or revoked through device settings. VHAVU does not activate a home camera merely because the app is installed.

6. Data retention and deletion

We retain information only for as long as reasonably necessary to provide VHAVU, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. Some family-history retention periods may depend on the selected plan or feature.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information, including authenticated access controls, restricted family membership, secure network transport, and limited service access based on the feature being used. No method of storage or transmission can be guaranteed to be completely secure.

8. Children and family use

VHAVU is a family service, but it is not intended for independent use by children below the minimum age permitted to create an online account in their jurisdiction. Parents or guardians should supervise a minor’s use of VHAVU and control family invitations, sharing settings, and permissions as appropriate.

9. International processing

VHAVU and its service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for cross-border processing.

10. Your choices and rights

You can control location sharing, notifications, and many other permissions from VHAVU and your device settings. Depending on where you live, you may also have rights to access, correct, delete, or restrict the use of certain personal information. Contact us to exercise applicable rights.

11. Changes to this policy

We may update this Privacy Policy as VHAVU evolves. We will update the “Last updated” date above and provide additional notice when required by applicable law.

12. Contact us

Being Creative Solutions, LLC
VHAVU Privacy
Email: hello@vhavu.com